Ensure calls are answered outside regular business hours to handle urgent delivery changes, route inquiries, or driver support without delay.
Manage bookings, car dispatch times, and client schedules efficiently with real agents that are trained to follow your protocols.
Filter potential new contracts or transportation partnerships by identifying serious inquiries and forwarding only qualified leads to your team.
Get the best deals on consistent support for customers, clients, or passengers who need information about deliveries, schedules, or transportation issues.
Live agents assist with incoming dispatch changes, cancellations, or updates—keeping your fleet and operations responsive at all times.
Agents act as an extension of your dispatch team, handling driver inquiries and relaying information instantly to avoid delays.
Fast, professional call responses improve the customer experience and show reliability—key in the competitive transportation industry.
Never miss a critical call—agents are available 24/7 to handle customer inquiries, delivery updates, or urgent dispatch requests.
Agents help with capturing new route requests or onboarding new accounts for recurring services through clear intake protocols.
Receive detailed call reports outlining dispatch requests, client issues, and service feedback to improve internal communication and tracking.
First Line Agents, LLC call center is powered by Alora Call Center — an AI-powered system built to support fast-paced transportation workflows. From real-time updates to multilingual support, Alora ensures every call is accurate, fast, and productive.
Transcribe every voice call in real-time, ensuring accurate records of dispatch, routing updates, and customer conversations for training or compliance.
Break language barriers with real-time message translation, helping your team assist multilingual drivers, clients, or vendors quickly and clearly.
Automatically generate short summaries of long calls, making it easy for your team to stay updated without listening to full recordings.
AI-powered prompts and live suggestions help agents answer faster, manage transportation workflows, and follow routing or service protocols smoothly.
First Line Agents helped us capture 30% more patient calls after hours.
Since switching to First Line Agents, our rental business has never missed a customer call.
We saw a 20% increase in client bookings just by adding live appointment scheduling.