Ensure patients can always reach a live professional, even outside business hours, for urgent needs, general inquiries, or support—no more missed critical calls overnight.
Trained agents handle scheduling, rescheduling, and cancellations efficiently, keeping your calendar full and organized while saving time for medical staff and patients.
Filter and qualify new patient inquiries through live agents who gather relevant details and pass only valid, actionable leads to your healthcare team for follow-up.
Offer professional, HIPAA-compliant support for billing inquiries, prescription refills, and general patient concerns, enhancing satisfaction and reducing staff workload.
First impressions matter—our agents ensure every new patient inquiry is handled quickly and professionally, creating a welcoming experience from the first call.
Stay connected with your patients through scheduled follow-ups, appointment reminders, and care instructions, improving treatment adherence and patient satisfaction.
Boost your healthcare facility’s reputation with friendly, prompt, and knowledgeable support that reflects the care and professionalism of your brand.
Every call is monitored and evaluated to maintain high service quality, ensuring your patients receive consistently accurate and professional communication.
Gain insight into patient needs and call trends with detailed reports that support better decisions, improved services, and more efficient call center performance.
Easily scale call handling during peak hours, flu seasons, or marketing campaigns—ensuring uninterrupted service without hiring additional in-house staff.
First Line Agents, LLC uses the Alora Call Center platform, tailored for healthcare needs. AI tools like transcription, translation, summarization, and agent assist ensure accurate, fast, and HIPAA-ready interactions—helping every patient call meet the highest standards.
Capture and store call transcripts for easy reference and follow-up accuracy.
AI-powered multilingual support ensures clear communication with patients in their native language.
Summarized call notes help medical staff quickly review conversations without listening to full recordings.
AI tools assist agents in real time, improving response quality, accuracy, and patient engagement.
First Line Agents helped us capture 30% more patient calls after hours.
Since switching to First Line Agents, our rental business has never missed a customer call.
We saw a 20% increase in client bookings just by adding live appointment scheduling.