Ensure clients can reach a live agent even after office hours. Provide peace of mind by staying responsive to policy changes, emergencies, and claims around the clock.
Let trained agents handle appointment bookings and reminders with clients for policy reviews, renewals, or consultations—keeping your calendar full and organized.
Filter high-intent prospects from general inquiries. Agents qualify leads based on your criteria and forward only the relevant ones for faster follow-up.
Support policyholders with billing, coverage questions, and document requests. Agents represent your brand with professionalism and attention to detail.
Deliver fast, helpful responses that keep policyholders engaged and satisfied—boosting long-term loyalty with consistent communication.
Agents collect claim details instantly and forward them to your team, helping reduce delays and improve claims processing speed.
Capture every potential client with real-time call handling. Trained reps engage leads quickly to increase conversion opportunities.
Ensure smooth, reliable communication with clients through trained agents, reducing the strain on your internal team.
24/7 professional call support creates a trusted image that strengthens your brand’s reputation in the competitive insurance space.
Access real-time call logs, lead tracking, and issue summaries that help refine customer service and business strategies.
First Line Agents, LLC is powered by Alora Call Center — an AI-powered platform built for client-focused industries like insurance. From voice transcription to real-time translation, Alora ensures every interaction is efficient, accurate, and secure.
Transcribes all voice calls in real time, creating accurate records for client support, claim intake, and compliance tracking.
Supports multilingual clients with real-time translation in messaging, ensuring clarity across languages and regions.
Turns long calls into clear summaries, allowing agents and underwriters to grasp the essentials without replaying conversations.
Offers live suggestions and prompts to agents during calls—helping them follow compliance, address FAQs, and offer precise support faster.
First Line Agents helped us capture 30% more patient calls after hours.
Since switching to First Line Agents, our rental business has never missed a customer call.
We saw a 20% increase in client bookings just by adding live appointment scheduling.