Ensure your customers can reach you even after business hours. Agents handle urgent service calls and inquiries when your team is off duty.
Manage bookings for repairs, installations, and consultations with ease. Live agents coordinate appointments to fit both client and technician schedules.
Filter out non-serious inquiries and forward only qualified leads. Agents collect essential service details before passing them on to your team.
Handle service updates, FAQs, and follow-ups efficiently. Trained agents act as the first line of communication for your home service business.
Stay responsive to urgent service calls anytime. Around-the-clock support ensures customers reach your business even after hours.
Quickly book appointments and dispatch technicians. Agents streamline communication between clients and your field service team.
Agents screen and qualify leads before passing them on, helping you focus on real opportunities and boost service bookings.
Offer every caller a professional, courteous experience that builds trust and reflects the quality of your home service business.
Eliminate the need for a full-time in-house team while maintaining high-quality call handling with affordable outsourced solutions.
Gain full visibility into call trends, job requests, and client interactions with data-rich reporting that supports better decisions.
First Line Agents, LLC runs on the Alora Call Center platform, built to support the fast-paced demands of home services. The system combines AI precision with human empathy to manage customer calls, service requests, and emergencies effectively, while maintaining consistency across every interaction.
Easily review all client calls to improve job accuracy, quality control, and technician training for better service delivery.
Handle calls in multiple languages, helping your team serve diverse communities and eliminate communication barriers.
Receive quick summaries of each call to support accurate job dispatching, estimate reviews, and follow-up actions.
Empower agents with tools to access service availability, pricing, and job priority to handle each call efficiently.
First Line Agents helped us capture 30% more patient calls after hours.
Since switching to First Line Agents, our rental business has never missed a customer call.
We saw a 20% increase in client bookings just by adding live appointment scheduling.