Welcome to First Line Agents, LLC. By accessing or using www.firstlineagents.com (the “Website”) and our live call answering, chat, SMS, and scheduling services (collectively, the “Services”), you agree to these Terms & Conditions (the “Agreement”). This Agreement governs all use of the Website and Services, and by continuing to use them, you acknowledge acceptance of all terms. If you do not agree, please discontinue use immediately.

Definitions

The parties referred to in this Agreement shall be defined as follows:

  • The company, Us, We: The Company, as the creator, operator, and publisher of the Website, makes the Website, and certain Services on it, available to users. First Line Agents, LLC, Company, Us, We, Our, Ours and other first-person pronouns will refer to the Company, as well as all employees and affiliates of the Company.
  • You, the User, the Client: You, as the user of the Website, will be referred to throughout this Agreement with second-person pronouns such as You, Your, Yours, or as User or Client.
  • Parties: Collectively, the parties to this Agreement (the Company and You) will be referred to as Parties.

Assent & Acceptance

By using the Website, you acknowledge that you have read and reviewed this Agreement and agree to be bound by it. If you do not agree to be bound by this Agreement, you should exit the Website immediately. The Company offers to provide you with access to this Website and Services only if you agree to this Agreement.

Age Restriction

You must be at least 18 years old to use this Website or any of its Services. By using this Website, You indicate and warrant that you are at least 18 years old and have the legal capacity to agree to this Agreement. The Company accepts no responsibility or liability for any misstatement of Your age.

SMS/Text Message Campaign

Our text messaging campaign is designed to improve customer service and communication by providing updates, appointment reminders, follow-up information, and other essential notifications. These messages ensure you stay informed about your scheduled services, appointments, and other important updates from us.

Call-to-Action Consent Points

When you opt into our text messaging service, you consent to the following:

  • Receiving Text Messages: You agree to receive text messages related to updates, reminders, and other services from First Line Agents, LLC.
  • Frequency of Messages: Message frequency will vary based on your interactions and our service requirements.
  • Message and Data Rates May Apply: Standard message and data rates may apply as per your mobile carrier's terms.
  • Opt-In and Opt-Out Options: You can opt in by texting "START" or "YES" and opt out at any time by texting "STOP".
  • Help: If you need assistance, you can text "HELP" at any time.

Campaign Attributes

When you opt into our text messaging service, you consent to the following:

  • Opt-In: Text "START" or "YES" to opt into our messaging campaign and start receiving messages from us.
  • Opt-Out: Text "STOP" at any time to stop receiving messages. You will be promptly removed from our messaging list.
  • Help: Text "HELP" for assistance with our text messaging services.

Message Flow

Once opted in, you will receive messages regarding appointments, reminders, and updates. You can opt out at any time by texting "STOP" For any assistance, text "HELP," and a representative will contact you.

Sample Message

Below is a sample of the type of message you may receive as part of our messaging campaign:

Sample Message 1: "Hello [Customer's Name], this is [Representative's Name] from First Line Agents, LLC. We have a scheduled appointment today at [Time]. Please confirm. - Reply STOP to opt out."

License to Use Website

The Company may provide you with specific information in response to your usage of the Website or Services. Documentation, data, and information created by the Company, as well as other items that may assist You in using the Website or Services ("Company Materials"), are examples of such information. Subject to this Agreement, the Company grants you a non-exclusive, limited, non-transferable, and revocable license to use the Company Materials in connection with your use of the Website and Services. The Company Materials may not be used for any other purpose, and this license expires when you discontinue use of the Website or Services, or when this Agreement terminates.

Intellectual Property

You agree that the Company owns the Website and all Services it provides, including all copyrights, trademarks, trade secrets, patents, and other intellectual property ("Company IP"). You agree that the Company owns all rights, title, and interest in and to the Company IP, and that you will not use it for any illegal or infringing purposes. You undertake not to replicate or distribute the Company's intellectual property in any way, including electronically or through the registration of new trademarks, trade names, service marks, or Uniform Resource Locators (URLs) without the Company's express written authorization.

Prohibited Conduct

You agree not to:

  • Break any laws or regulations
  • Access restricted areas or disrupt the Site’s operation
  • Upload harmful software or spam
  • Harvest personal data of other users
  • Impersonate others or misrepresent affiliation.

Violation may lead to content removal, account suspension, or termination.

User Obligations

As a user of the Website or Services, you may be required to register with us. When you do this, you will select a user identification, which might be your email address or another phrase, as well as a password. You may also enter personally identifiable information, such as your name. You are responsible for confirming the accuracy of this data. This identifying information will allow you to use the Website and Services.

You undertake not to share such identifying information with any third party, and if you learn that your identifying information has been compromised, you agree to tell Us immediately in writing. An email notification will be sufficient. You are responsible for ensuring the safety and security of Your identifying information, as well as keeping Us informed of any changes. This Agreement will be terminated immediately if you provide false or inaccurate information or use the Website or Services to advance fraud or criminal behavior.

Acceptable Use

You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services, or general business of the Company.

You further agree not to use the Website or Services:

  • To harass, abuse, or threaten others or otherwise violate any person's legal rights.
  • To violate any intellectual property rights of the Company or any third party.
  • To upload or otherwise disseminate any computer viruses or other software that may damage the property of another.
  • To perpetrate any fraud.
  • To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme.
  • To publish or distribute any obscene or defamatory material.
  • To publish or distribute any material that incites violence, hate, or discrimination towards any group.
  • To unlawfully gather information about others.

Affiliate Marketing & Advertising

The Company may engage in affiliate marketing through the Website and Services, in which case the Company obtains a commission or percentage of the sale of goods or services on or through the website. The Company may also accept commercial advertising and sponsorships, as well as other types of advertising revenue. This information is designed to comply with the US Federal Trade Commission's marketing and advertising rules, as well as any other regulatory requirements that may apply.

Privacy Information

Through Your Use of the Website and Services, You may provide Us with certain information. By using the Website or the Services, You authorize the Company to use Your information in the United States and any other country where We may operate.

  • Information We May Collect or Receive: When You register for an account, You provide Us with a valid email address and may provide Us with additional information, such as Your name or billing information. Depending on how You use Our Website or Services, We may also receive information from external applications that You use to access Our Website, or We may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons or others.
  • How We Use Information: We use the information gathered from You to ensure Your continued good experience on Our website, including through email communication. We may also track certain aspects of the passive information received to improve Our marketing and analytics, and for this, We may work with third-party providers.
  • How You Can Protect Your Information: If You would like to disable Our access to any passive information We receive from the use of various technologies, You may choose to disable cookies in Your web browser. Please be aware that the Company will still receive information about You that You have provided, such as Your email address. If You choose to terminate Your account, the Company will store information about You for the following number of days: 365. After that time, it will be deleted.

Sales

The Company may sell goods or services through the Website or allow third parties to do so. The Company promises to be as accurate as possible with all information about its goods and services, including product descriptions and photographs. However, the Company does not guarantee the truth or trustworthiness of any product information, and You realize and accept that You are purchasing such products at your own risk.

If You are unhappy with a service being sold on Our Website, You may request a refund.

Reverse Engineering & Security

You agree not to undertake any of the following actions:

  • Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website or Services;
  • Violate the security of the Website or Services through any unauthorized access, circumvention of encryption or other security tools, data mining or interference with any host, user or network.

Data Loss

The Company does not accept responsibility for the security of Your account or content. You agree that Your use of the Website or Services is at Your own risk.

Indemnification

You agree to defend and indemnify the Company and any of its affiliates (if applicable), and to hold Us harmless from any and all legal claims and demands, including reasonable attorney's fees, arising from or related to Your use or misuse of the Website or Services, breach of this Agreement, or conduct or actions. You agree that the Company is free to choose its own legal counsel and may participate in its own defense if it so desires.

Spam Policy

Illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

Third-party Links & Content

The Company may periodically provide connections to third-party websites or services. You accept that the Company is not liable for any loss or harm caused by your use of third-party services linked to our website.

Modification & Variation

The Company may alter this Agreement at any time without notification to You. You agree that the Company has the right to alter or revise this Agreement or any of its provisions. You further agree that all modifications to this Agreement take effect immediately after they are posted on the Website, and that modifications or variations will supersede any previous versions of this Agreement unless prior versions are specifically referred to or incorporated into the most recent modification or variation of this Agreement.

  • To the extent any part or sub-part of this Agreement is held ineffective or invalid by any court of law, You agree that the prior, effective version of this Agreement shall be considered enforceable and valid to the fullest extent.
  • You agree to routinely monitor this Agreement and refer to the Effective Date posted at the top of this Agreement to note modifications or variations. You further agree to clear Your cache when doing so to avoid accessing a prior version of this Agreement. You agree that Your continued use of the Website after any modifications to this Agreement is a manifestation of Your continued assent to this Agreement.
  • In the event that You fail to monitor any modifications to or variations of this
  • The agreement, You agree that such failure shall be considered an affirmative waiver of Your right to review the modified Agreement.

Entire Agreement

This Agreement contains the complete understanding between the Parties regarding any and all use of this Website. This Agreement supersedes and replaces any previous or contemporaneous agreements or understandings, written or oral, governing the use of this website.

Service Interruptions

The Company may need to suspend Your access to the Website for scheduled or unscheduled maintenance or emergency services. You accept that your access to the Website may be disrupted by unplanned or unscheduled downtime for any reason, but that the Company will not be liable for any harm or loss resulting from such downtime.

Term, Termination & Suspension

The Company may terminate this Agreement with You at any time, with or without cause. The Company expressly reserves the right to terminate this Agreement if You violate any of the terms outlined herein, including but not limited to infringing on the Company's or a third party's intellectual property rights, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. If you have an account with us, you may terminate this Agreement at any time by emailing us and requesting termination. Any terms that would normally survive termination of this Agreement will remain in full force and effect.

No Warranties

You acknowledge that your use of the Website and Services is solely at your own risk, and that any Services provided by Us are given "as is." The Company expressly disclaims all express or implied warranties, including, but not limited to, the implied warranties of fitness for a particular purpose and merchantability. The Company provides no warranty that the Website or Services will satisfy Your requirements, or that they will be uninterrupted, error-free, or secure. The Company also provides no assurances about the reliability or accuracy of any information found on the Website or accessed through the Services. You agree that any damage to You caused by Your computer system or loss of data as a result of Your use of the Website or Services is solely your responsibility, and that the Company is not liable for any such damage or loss.

Limitation on Liability

To the fullest extent permissible by law, the Company is not liable for any damages you may suffer as a result of your use of the Website or Services. The Company's maximum liability under this Agreement is limited to the greater of one hundred ($100) US dollars or the amount You paid to the Company within the last six (6) months. This section applies to all claims made by You, including but not limited to lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, and torts of any type.

General Provisions

  • Language: All communications made or notices given pursuant to this Agreement shall be in the English language.
  • Jurisdiction, Venue & Choice of Law: By using the Website or Services, You agree that the laws of the State of Florida will govern any matter or dispute relating to or arising out of this Agreement, as well as any dispute of any kind that may arise between You and the Company, with the exception of its conflict of law provisions. If any lawsuit is commenced under this Agreement, the Parties agree to submit to the personal jurisdiction of the state and federal courts in the following county: Osceola County, Kissimmee, FL. The Parties agree that this rule governing choice of law, venue, and jurisdiction is not optional but rather essential. You hereby relinquish any right to object to venue, including the claim of forum non-conveniens or a similar theory.
  • Arbitration:
    1. In case of any dispute relating to or arising out of this Agreement, the Parties shall first attempt to resolve it personally and in good faith.
    2. If personal resolution attempts fail, the dispute shall be submitted to binding arbitration.
    3. The arbitration shall be conducted in Osceola County, Kissimmee, by a single arbitrator.
    4. The arbitrator shall have no authority to:
      • Add Parties
      • Vary the provisions of this Agreement
      • Award punitive damages
      • Certify a class
    5. The arbitrator shall be bound by applicable Federal law and the laws of the State of Florida.
    6. Each Party shall bear its own costs and fees for arbitration.
    7. Claims requiring arbitration include, but are not limited to:
      • Contract claims
      • Tort claims
      • Claims based on Federal and state law
      • Claims based on local laws, ordinances, statutes, or regulations
    8. Intellectual property claims by the Company are excluded from arbitration and may be litigated.
    9. By agreeing to this section, the Parties waive any rights to a jury trial regarding arbitral claims.
  • Assignment: This Agreement, or the rights granted hereunder, may not be assigned, sold, leased or otherwise transferred in whole or part by You. Should this Agreement, or the rights granted hereunder, be assigned, sold, leased or otherwise transferred by the Company, the rights and liabilities of the Company will bind and inure to any assignees, administrators, successors, and executors.
  • Severability: If any part or sub-part of this Agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such conditions, the remainder of this Agreement shall continue in full force.
  • No Waiver: In the event that We fail to enforce any provision of this Agreement, this shall not constitute a waiver of any future enforcement of that provision or of any other provision. Waiver of any part or sub-part of this Agreement will not constitute a waiver of any other part or sub-part.
  • Headings for Convenience Only: Headings of parts and sub-parts under this Agreement are for convenience and organization, only. Headings shall not affect the meaning of any provisions of this Agreement.
  • No Agency, Partnership or Joint Venture: No agency, partnership, or joint venture has been created between the Parties as a result of this Agreement. No Party has any authority to bind the other to third parties.
  • Force Majeure: The Company is not liable for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances.
  • Electronic Communications Permitted: Electronic communications are permitted to both Parties under this Agreement, including e-mail or fax. For any questions or concerns, please email Us at the following address: [email protected].

Contact Information

For questions or concerns about these Terms, contact: