First Line Agents, LLC ("we," "us," or "our") is committed to safeguarding the privacy of all website visitors and clients. This Privacy Policy explains how personal and business information is collected, used, shared, stored, and protected through interactions with our website, services, and communications. It also covers data collected from consumers who sign up for text message communications. Our goal is to ensure privacy and maintain complete transparency regarding how information is handled, helping build trust while protecting all shared data.
Definitions
- Applicable website: This Privacy Policy will refer to and be applicable to the Website listed above, which shall hereinafter be referred to as "Website." Any listed Website may also refer to a corresponding mobile application, should one be currently in use or hereinafter developed.
- Effective date: "Effective Date" means the date this Privacy Policy comes into force and effect.
- Parties: The parties to this privacy policy are the following data controller: First Line Agents, LLC ("Data Controller") and you, as the user of this Website. Hereinafter, the parties will individually be referred to as "Party" and collectively as "Parties."
- Data controller: Data Controller is the publisher, owner, and operator of the Website and is the Party responsible for the collection of information described herein. Data Controller shall be referred to either by Data Controller's name or "Data Controller," as listed above. If Data Controller or Data Controller's property shall be referred to through first-person pronouns, it shall be through the use of the following: us, we, our, ours, etc.
- You: Should you agree to this Privacy Policy and continue your use of the Website, you will be referred to herein as either you, the user or if any second-person pronouns are required and applicable, such pronouns as 'your", "yours", etc.
- Services: "Services" means any services that we make available for sale on the Website.
- Personal DATA: "Personal DATA" means personal data and information that we obtain from you in connection with your use of the Website that is capable of identifying you in any manner.
SMS/Text Message Campaign
Our text messaging campaign is designed to improve customer service and communication by providing updates, appointment reminders, follow-up information, and other essential notifications. These messages ensure you stay informed about your scheduled services, appointments, and other important updates from us.
Sharing of Data
We don't share your mobile information with third parties or affiliates for marketing or promotional purposes. Additionally, all the categories of personal data mentioned above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances. However, we may share your data with trusted service providers who assist us in operating our SMS program, provided they agree to keep your data confidential and use it solely for the purpose of providing services on our behalf.
Call-to-Action Consent Points
When you opt into our text messaging service, you consent to the following:
- Receiving Text Messages: You agree to receive text messages related to updates, reminders, and other services from First Line Agents, LLC.
- Frequency of Messages: Message frequency will vary based on your interactions and our service requirements.
- Message and Data Rates May Apply: Standard message and data rates may apply as per your mobile carrier's terms.
- Opt-In and Opt-Out Options: You can opt in by texting "START" or "YES" and opt out at any time by texting "STOP".
- Help: If you need assistance, you can text "HELP" at any time.
Campaign Attributes
When you opt into our text messaging service, you consent to the following:
- Opt-In: Text "START" or "YES" to opt into our messaging campaign and start receiving messages from us.
- Opt-Out: Text "STOP" at any time to stop receiving messages. You will be promptly removed from our messaging list.
- Help: Text "HELP" for assistance with our text messaging services.
Message Flow
Once opted in, you will receive alerts about appointments, reminders, and updates. You can opt-out at any time by texting "STOP". If you need assistance, text "HELP," and a representative will call you.
Sample Message
Below is a sample of the type of message you may receive as part of our messaging campaign:
Sample Message 1: "Hello [Customer's Name], this is [Representative's Name] from First Line Agents, LLC. We have a scheduled appointment today at [Time]. Please confirm. - Reply STOP to opt out."
General Information
This privacy policy (hereafter referred to as the "Privacy Policy") covers how we collect and use Personal Data about you, as well as your rights in relation to that Personal Data when you visit our website or use our services. This Privacy Policy does not apply to any information we may collect about you other than via your use of our website. The Website may contain links to other websites or mobile applications, but this Privacy Policy does not and will not apply to any of them.
We are committed to protecting your privacy when you visit our website. By continuing to use our Website, you confirm that you have had the opportunity to examine and consider this Privacy Policy, and that you accept it. This indicates you agree to the use of your information and the manner of disclosure specified in this Privacy Policy. If you do not understand or agree to the Privacy Policy, you agree to immediately stop using our Website.
Modifications and Revisions
We reserve the right to change, edit, or otherwise amend this Privacy Policy at any time and in any way. If we do, we will tell you and seek your approval for the change in processing. Unless we get your explicit approval, any changes to the Privacy Policy will only affect information gathered on or after the date of the change. It is also your obligation to review this page on a regular basis for any modifications, revisions, or amendments.
Information Collection
We may collect the following types of information:
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Personal Information: Such as your name, phone number, email address, and other contact details when you sign up for our services, request information, or agree to receive communications from us.
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Device Information: Information about the device you use to access our services, including device type, IP address, and operating system.
The Personal Data We Receive Automatically
Cookies: We may collect information about you from automatic tracking systems (such as information about your browsing preferences) as well as information that you volunteer to us (such as information provided during the registration process or other times while using the Website, as described above). For example, we use cookies to make your browsing experience easier and more intuitive: cookies are small strings of text used to store information about the user, his or her preferences, or the device used to access the internet. Cookies are primarily used to tailor the site's functionality to your preferences, providing a more personalized browsing experience and remembering past decisions.
A cookie is a small collection of data that a web server sends to your browser and can only be viewed by the server that sent it. This is not executable code, and it does not spread viruses. Cookies do not collect or retain any personally identifiable information. You can disable cookies if you like, but you may be unable to access our Website as intended. Simply continue to use our Website without changing any cookie settings.
Technical cookies: Technical cookies, also known as HTML cookies, are used for navigation and to help you access and utilize the site. They are required for network communications or to provide services that you have requested. Technical cookies enable users to navigate the site safely and efficiently.
Your browser allows you to modify or request the general deactivation or cancellation of cookies. Please be aware, however, that doing so may cause some portions of the site to slow down or become unavailable.
Analytics or statistics providers may retransmit cookies to obtain aggregated information on user traffic and behavior on the website. These are considered technical cookies when they function as indicated. Temporary session cookies are automatically deleted at the end of the browsing session. They are used to identify you and eliminate the need to log in each time. Permanent cookies are active for more than one session.
Third-party cookies: We may also use third-party cookies, which are cookies delivered to your computer by someone other than you. Permanent cookies are frequently created by third parties. The bulk of third-party cookies are tracking cookies, which are used to detect online behavior, determine user interests, and then tailor advertisements to them. Third-party analytics cookies may also be installed.
They are transmitted from the aforementioned third-party domains that are not associated with the site. Third-party analytics cookies are used to collect data about user behavior on our website. This location remains anonymous in order to analyze performance and enhance site usability. Third-party profiling cookies are used to generate user profiles in order to display advertisements based on the preferences stated by the users themselves.When these types of cookies are used, we will receive your explicit consent.
Support in configuring your browser: Cookies can be managed through the browser settings on your device. However, removing cookies from your browser may result in the loss of any preferences you have established for this website. For more information and assistance, you may also visit the specific help site of the web browser you are using.
- Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies (opens in a new tab)
- Firefox: https://support.mozilla.org/en-us/kb/enable-and-disable-cookies-website-preferences (opens in a new tab)
- Safari: http://www.apple.com/legal/privacy/ (opens in a new tab)
- Chrome: https://support.google.com/accounts/answer/61416?hl=en (opens in a new tab)
- Opera:
http://www.opera.com/help/tutorials/security/cookies/ (opens in a new tab)
Log Data: Like all websites and mobile applications, this Website also makes
use of log files that store automatic information collected during user visits. The
different types of log data could be as follows:
- Internet Protocol (IP) address
- Type of browser and device parameters used to connect to the website
- Name of the Internet Service Provider (ISP)
- Date and time of visit
- Web page of origin (referral) and exit page
- Number of clicks (if applicable)
The aforementioned information is processed automatically and collected in an entirely aggregated manner to ensure the site's proper operation and security. This information will be handled based on the Data Controller's legitimate interests.
For security reasons (spam filters, firewalls, virus detection), automatically recorded data may also include Personal Data such as IP addresses, which may be used, in accordance with applicable laws, to prevent attempts to damage the Website or other users, or in the case of harmful activities or crime. Such data are never used to identify or profile the user, but rather to secure the Website and its users. Such information will be treated in accordance with the Data Controller's legitimate interests.
Third Parties
- Third-party service providers ("Third-Party Service Providers") may be used occasionally or continuously to assist with the operation of the Website and delivery of services.
- Certain Personal Data may be shared with Third-Party Service Providers to track usage information such as referral sources, page request dates and times, and related activity. This data is used to analyze usage patterns and enhance the Website.
- Third-party advertisements may appear on the Website, and advertisers may use cookies in connection with their ads (see the “Cookies” section of this Privacy Policy).
- Personal Data is only shared with Third-Party Service Providers who agree to adhere to the privacy standards outlined in this Privacy Policy.
- Personal Data may also be disclosed to third parties when necessary to protect the rights, property, or safety of the Company, customers, or other parties, or when required by law.
- Personal Data will not be knowingly shared with third parties beyond what is permitted under this Privacy Policy.
- If Personal Data must be shared in a way not described in this Privacy Policy, notice will be provided, along with the option to request that the information not be shared.
- Users may generally request that Personal Data not be shared with third parties by contacting us via email; however, doing so may result in limited access to services that rely on third-party support.
Social Network Plugins
This website contains social network plugins and/or buttons that allow you to easily share information on your favorite social networks. To protect visitors' privacy, these plugins are coded to not set any cookies when they visit the page. Cookies may be set if you use the plugin voluntarily. Please keep in mind that if you browse while logged into a social network, you have already agreed to the use of cookies transmitted through this Website when you registered with that social network.
The collection and use of information obtained by means of the plugin are governed by the
respective privacy policies of the social networks, which can be found below:
Facebook: https://www.facebook.com/help/cookies(opens in a new tab)
Twitter: https://help.twitter.com/en/rules-and-policies/twitter-cookies(opens in a new tab)
Google+: https://about.pinterest.com/it/privacy-policy(opens in a new tab)
Pinterest: https://about.pinterest.com/it/privacy-policy(opens in a new tab)
AddThis: http://www.addthis.com/privacy/privacy-policy(opens in a new tab)
Linkedin: https://www.linkedin.com/legal/cookie-policy(opens in a new tab)
How Personal Data Is Stored
We use secure physical and digital systems to store your Personal Data when appropriate. We
ensure that your Personal Data is protected against unauthorized access, disclosure, or
destruction.
Please note, however, that no system involving the transmission of information via the internet,
or the electronic storage of data, is completely secure. However, we take the protection and
storage of your Personal Data very seriously. We take all reasonable steps to protect your
Personal Data.
Personal Data is stored throughout your relationship with us. We delete your Personal Data upon
request for cancelation of your account or other general requests for the deletion of data.
In the event of a breach of your Personal Data, you will be notified in a reasonable time frame,
but in no event later than two weeks, and we will follow all applicable laws regarding such
breach.
Use of Information
We use the information we collect for:
- Providing and improving our services
- Sending you information and updates relevant to your request or subscription
- Enhancing user experience and understanding consumer preferences
Information Sharing and Disclosure
First Line Agents, LLC does not share, sell, or rent your personal information to third parties for their marketing purposes. We may share information with third parties only in the following circumstances:
- Service Providers: We may work with trusted service providers who assist us in delivering our services (such as IT support or analytics services). These providers are required to protect your information in compliance with our policies and applicable laws.
- Legal Requirements: We may disclose information if legally required to do so or in response to legal requests by governmental authorities.
Data Security
We take security precautions to protect your information from unauthorized access, alteration, or disclosure. While we endeavor to protect your information in commercially acceptable ways, no mode of internet transmission is completely secure.
Opting out of Transmittals from Us
From time to time, we may send you informational or marketing communications about our Websites, such as announcements or other material. If you desire to opt out of such communications, please contact [email protected]. You may also click the opt-out link included at the bottom of every such communications. Please be aware that, even if you opt out of such communications, you may still get information from us on your usage of our Website or your account with us.
Providing Personal Data or utilizing our Website establishes a business relationship with us. You agree that any email from us or third-party affiliates, even if unsolicited, is not deemed SPAM, as the word is legally defined.
Modifying, Deleting, and Accessing Your Information
If you want to change or delete any information we have about you, or just access any information we have about you, you can do so through your account settings page.
Acceptance of Risk
By returning to our Website in any way and using the Product, you demonstrate your ongoing commitment to this Privacy Policy. You also understand, agree, and accept that no transfer of information or data over the internet is always entirely secure, regardless of the procedures taken. You understand, agree, and accept that we cannot guarantee or warrant the security of any information you supply to us, and that you send such information at your own risk.
Your Choices and Rights
You have many rights in relation to your Personal Data. Specifically, your rights are as follows:
You have the right to opt out of receiving communications from us at any time by replying "STOP" to any of our messages or contacting us directly.
- The right to portability of your Personal Data
- The right to have access to your Personal Data
- The right to update and/or correct your Personal Data
- The right to oppose or limit the processing of your Personal Data
- The right to be informed about the processing of your Personal Data
- The right to request that we stop processing and delete your Personal Data
- The right to block any Personal Data processing in violation of any applicable law
- The right to launch a complaint with the Federal Trade Commission (FTC) in the United States or
applicable data protection authority in another jurisdiction
Such rights can all be exercised by contacting us at the relevant contact information listed in
this Privacy Policy.
Updates to This Privacy Policy
We may update this Privacy Policy occasionally. Updates will be posted on our website with an effective date. Your continued use of our services after any updates signifies acceptance of our revised practices.
Contact Information
The Party responsible for the processing of your personal data is as follows: First Line Agents, LLC. The Data Controller may be contacted as follows:
