First Line Agents, LLC delivers 24/7 live answering, customer support, appointment scheduling, and lead screening services for businesses of all sizes.
Yes, all services are available 24/7/365, including weekends and holidays.
Yes, our agents act as an extension of your team using your company name, scripts, and tone.
Healthcare, real estate, legal, home services, e-commerce, IT, BPOs, and service-based businesses.
Yes, strict data security, confidentiality, and compliance standards are followed at all times.
Yes, integrations are supported with Salesforce, Zoho, HubSpot, Zendesk, Freshdesk, and custom systems.
We professionally handle your calls outside normal business hours so you never miss customers.
Agents answer using your business name and follow customized scripts and instructions.
Yes, emergency or priority calls are instantly transferred or escalated based on your rules.
Voice calls, SMS, email, web chat, and lead capture forms are supported.
Appointments are booked, rescheduled, or canceled on your behalf using live agents.
Yes, agents work directly inside your calendar system or CRM.
Yes, SMS and email confirmations and reminders are included.
Yes, customers are screened before confirming appointments.
Inquiries are qualified to identify genuine, sales-ready prospects.
Contact information, requirements, budget, urgency, and qualification notes.
Yes, high-priority leads can be instantly transferred to your sales team.
Yes, we can schedule appointments or callbacks directly.
We handle inquiries, complaints, order updates, billing questions, and troubleshooting.
Phone, email, live chat, SMS, and helpdesk tickets.
Yes, our scalable team manages peak traffic and seasonal demand.
Yes, we follow your escalation matrix and route issues appropriately.
Most interactions are answered within seconds to ensure quick service.
Yes, multilingual agents are available upon request.
Pricing depends on volume and complexity, with flexible and affordable plans available.
Yes, daily, weekly, or monthly reports with performance metrics and insights.
Most services launch within 24–48 hours after onboarding.
Professional agents, 24/7 availability, custom workflows, and cost-effective solutions.
Contact us for a free consultation and a customized service plan.